Cancellations, Returns & Refunds
Can I cancel an order?
Provided you have not received a confirmation email of dispatch for your order and a waybill and tracking number, you can still cancel your order. If you have indeed received your waybill and tracking number, you cannot cancel your order. Instead, you will need to wait to receive your order and then follow the returns procedures as per our website. See RETURNS POLICY.
How can I cancel an order?
If you have not received a confirmation email of dispatch for your order and a waybill or tracking number (as mentioned above), you can still cancel your order via email. Please email us on firstname.lastname@example.org with your order number and we will be in touch with regards to your cancellation.
How long does it take to process my return?
Processing of returns (including acknowledgement of receipt of return form submitted, collection of the return and delivery to B-Fashion Style & Designs premises) can take up to 7 business days from date of submission.
Do I need the original packaging to return an item?
In all cases, the item returned must be in its original packaging with all tags still attached. If any goods were delivered to you without tags, you must advise us via email to this effect within 24 hours of receipt.
How long does it take for me to receive a refund?
You will receive a refund within 14 business days of us receiving your returned item. The refund amount will be credited via PAYFAST or bank account via EFT. If you have opted for an exchange, our turnaround time is 14 business days, but generally much faster.
Can I exchange a product for a different color or size?
Yes, you can exchange the item within 7 days of receiving the item subject to stock availability. Please follow our returns procedure as per our Return Policy.
Can I return a SALE item?
Unfortunately, all clearance sale items are final and cannot be returned or exchanged as stipulated in our Return Policy
If I am not satisfied with the product’s quality after I have worn it, can I still return it?
No. Returning an item after it has been worn and/or tags removed will not be accepted.
Will I get charged for delivery on exchanged items?
You will not be charged for the 2nd delivery if you opted for an exchange of items (different sizes, different colour, or replacement product) on your original order PROVIDED the exchanged item/ order is R600 or more. If it is less, you will incur a delivery cost as per the usual delivery requirements.
Should I return an item after 7 days or 7 working days?
Can I change the delivery address of my parcel?If you have already received a tracking or waybill number, the address cannot be changed.